Privacy policy

Effective Date: January 16, 2026
ONYX DTF (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit onyxdtf.com, create an account, place an order, upload files, or otherwise interact with our services.

Legal Statement: ONYX DTF is a division of ONYX INK, LLC. All billing and order processing are handled under the same legal entity.

1) Information We Collect

We collect information in the following categories:

A) Information You Provide

When you use our website or services, you may provide:

  • Name, billing and shipping address

  • Email address and phone number

  • Account login information (if you create an account)

  • Order details and purchase history

  • Messages you send to us (support requests, inquiries)

B) Artwork & File Uploads

If you upload files (such as artwork, layouts, or other print assets), we may collect:

  • Uploaded file contents

  • File names and file metadata (such as type and size)

  • Notes you provide related to the file or order

C) Payment Information

Payments are processed through secure payment providers. We do not store full payment card details on our servers. Payment processors may collect and process payment information according to their own policies.

D) Automatically Collected Information

When you use our site, we may automatically collect:

  • IP address and device identifiers

  • Browser type, operating system, and language settings

  • Pages viewed, time spent, clicks, and interactions

  • Referral source and general location data (approximate, not precise)

2) How We Use Your Information

We use information we collect to:

  • Process and fulfill orders

  • Provide account access, order history, and reordering features

  • Communicate order updates and service notifications

  • Provide customer support and troubleshoot issues

  • Improve website performance, usability, and conversion flow

  • Prevent fraud, abuse, and unauthorized activity

  • Comply with legal obligations and enforce our policies

3) File Upload Privacy & Print Production Use

Uploaded files are used for order fulfillment and production. We may review files for operational purposes (such as ensuring the file is accessible and correctly attached to the order) and to assist in customer support.

You are responsible for ensuring you have the legal right to use and reproduce any files you upload.

We do not sell your files or artwork. We do not use customer artwork for advertising without explicit permission.

4) How We Share Your Information

We share information only when needed to operate our business and fulfill services, including:

A) Service Providers

We may share information with vendors that help us operate, such as:

  • Payment processors

  • Shipping and logistics providers

  • File storage and order processing systems

  • Email and notification services

  • Analytics and performance monitoring tools

These providers receive only the information necessary to perform their services.

B) Legal Requirements

We may disclose information if required to:

  • Comply with laws, regulations, legal processes, or government requests

  • Protect our rights, safety, and property

  • Prevent fraud or enforce our terms and policies

C) Business Operations

If ONYX INK, LLC is involved in a business transaction (such as a merger, acquisition, or asset transfer), information may be transferred as part of that transaction, subject to applicable privacy protections.

5) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functions (such as cart and checkout)

  • Remember preferences and improve user experience

  • Understand traffic and improve performance

  • Measure marketing effectiveness and reduce wasted ad spend

You can control cookies through your browser settings. Disabling cookies may limit some features of the website.

6) Analytics

We may use analytics tools to understand how customers use our site and to improve performance and conversion flow. These tools may collect usage data such as pages viewed, clicks, device type, and general location signals.

7) Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no online system can guarantee absolute security. You are responsible for safeguarding your account credentials and restricting access to your devices.

8) Data Retention

We retain personal information as long as needed to:

  • Fulfill orders and provide account services

  • Maintain records for operational and legal requirements

  • Resolve disputes and enforce agreements

Uploaded files may be retained for order history, reorders, and support purposes unless deletion is required by law or requested and feasible.

9) Your Rights & Choices

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of certain personal information

  • Opt out of marketing emails (order/service emails may still be sent)

To submit a request, contact us using the information below. We may need to verify your identity before fulfilling requests.

10) Children’s Privacy

ONYX DTF is not intended for children under 13, and we do not knowingly collect personal information from children.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

12) Contact Us

For privacy questions or requests:

Phone: 3053948500
Email: sales@onyx-ink.com
Address: 95 Merrick Way 3rd floor 340, Coral Gables FL 33134, United States

ONYX DTF is a division of ONYX INK, LLC.